As a professional cleaning company, we often ask the property managers we talk to: are you happy with the service that you are currently receiving? The answer is quite often no.
And, if the answer is no, we ask, “why not”? Sometimes the answer is very specific and others it’s just a vague feeling of overall dissatisfaction. Here are some of the reasons why property managers are dissatisfied with their cleaning company and what they should expect to receive for top-notch service.
Overall cleanliness
This one is pretty simple. Are the floors, windows, and surfaces free from dirt and dust? Are the bathrooms and common areas clean and well-stocked with the necessary supplies? If the answer to these questions is yes, then your cleaning service is likely doing a good job. If not, here’s what you should expect:
Frequency of cleaning
- Commensurate to the size and complexity of your property
- Adjusted if too high or too low
Quality cleaning products
- Improves disinfection process
- Reduces harsh chemical smells
- Provides a professional, more thorough cleaning
Reliable workers
- Workers who show up on time and complete the work as scheduled.
- Workers who follow through on the tasks that were agreed on in the contract
Lines of communication
Another important factor to consider is the level of communication and responsiveness of the cleaning service. Are they easy to get in touch with and quick to respond to any concerns or issues that you may have? Are they willing to work with you to create a customized cleaning plan that meets the unique needs of your business?
A first-rate cleaning company keeps the lines of communication open
- Dedicated contact
- Emergency services
- Standardized problem-resolution processes
Reliability of staff
Reliability is also crucial when it comes to commercial cleaning services. Are they showing up on time and completing the work as scheduled? Are they following through on the tasks that were agreed on in the contract? This kind of consistency is key to ensuring that your commercial space stays clean and well-maintained.
Overall, are you getting good value?
Are you getting good value for the money you are spending on cleaning services? It’s important to note that the cheapest option may not always be the best, but it’s also essential to make sure that you are not overpaying for services that you do not need.
If you are happy with the commercial cleaning service that you are currently receiving, then you can rest easy knowing that your space is being well-maintained. However, if you are not satisfied with the service that you are receiving, it may be time to re-evaluate your options and find a new provider. It’s important to keep in mind that a good commercial cleaning service should be reliable, and responsive, and most importantly, it should keep your space clean and well-maintained.
Let Grandmother’s Touch help keep your property safe, hygienic, and welcoming. We offer a wide variety of convenient commercial cleaning, maintenance, and restoration services to ensure that your building is always sparkling clean. Contact us for a quote today.
